diff --git a/.github/workflows/ci.yml b/.github/workflows/ci.yml new file mode 100644 index 0000000..fa11d09 --- /dev/null +++ b/.github/workflows/ci.yml @@ -0,0 +1,48 @@ +name: CI + +on: + push: + branches: [master] + pull_request: + branches: [master] + +jobs: + lint-backend: + runs-on: ubuntu-latest + defaults: + run: + working-directory: backend + steps: + - uses: actions/checkout@v4 + - uses: actions/setup-python@v5 + with: + python-version: "3.12" + - run: pip install ruff + - run: ruff check app/ + + lint-frontend: + runs-on: ubuntu-latest + defaults: + run: + working-directory: frontend + steps: + - uses: actions/checkout@v4 + - uses: actions/setup-node@v4 + with: + node-version: "22" + - run: npm ci + - run: npm run build + + build-backend: + needs: [lint-backend] + runs-on: ubuntu-latest + steps: + - uses: actions/checkout@v4 + - run: docker build -t backend ./backend + + build-frontend: + needs: [lint-frontend] + runs-on: ubuntu-latest + steps: + - uses: actions/checkout@v4 + - run: docker build -t frontend ./frontend diff --git a/.gitignore b/.gitignore index 94842f0..7daa210 100644 --- a/.gitignore +++ b/.gitignore @@ -1,7 +1,7 @@ __pycache__/ *.pyc .env -chroma_db/ +.env.* venv/ .venv/ *.egg-info/ @@ -10,3 +10,26 @@ build/ .streamlit/ vector_store/ *.faiss.bin +chroma_db/ + +# backend +backend/__pycache__/ +backend/.env +backend/vector_store/ + +# frontend +frontend/node_modules/ +frontend/dist/ +frontend/.env + +# opencode +.opencode/node_modules/ + +# tools +twc-*.yaml + +# IDE +.idea/ +.vscode/ +*.swp +*.swo diff --git a/backend/Dockerfile b/backend/Dockerfile new file mode 100644 index 0000000..385ccd3 --- /dev/null +++ b/backend/Dockerfile @@ -0,0 +1,12 @@ +FROM python:3.12-slim + +WORKDIR /app + +COPY requirements.txt . +RUN pip install --no-cache-dir -r requirements.txt + +COPY . . + +EXPOSE 8000 + +CMD ["uvicorn", "app.main:app", "--host", "0.0.0.0", "--port", "8000"] diff --git a/backend/app/__init__.py b/backend/app/__init__.py new file mode 100644 index 0000000..e69de29 diff --git a/backend/app/auth/__init__.py b/backend/app/auth/__init__.py new file mode 100644 index 0000000..e69de29 diff --git a/backend/app/auth/api_key.py b/backend/app/auth/api_key.py new file mode 100644 index 0000000..e063728 --- /dev/null +++ b/backend/app/auth/api_key.py @@ -0,0 +1,24 @@ +import uuid + +from fastapi import Depends, HTTPException, status +from fastapi.security import HTTPAuthorizationCredentials, HTTPBearer +from sqlalchemy import select +from sqlalchemy.ext.asyncio import AsyncSession + +from app.database import get_db +from app.models.user import User + +api_key_scheme = HTTPBearer() + + +async def get_user_by_api_key( + credentials: HTTPAuthorizationCredentials = Depends(api_key_scheme), + db: AsyncSession = Depends(get_db), +) -> User: + result = await db.execute( + select(User).where(User.api_key == credentials.credentials) + ) + user = result.scalar_one_or_none() + if user is None: + raise HTTPException(status_code=status.HTTP_401_UNAUTHORIZED, detail="Invalid API key") + return user diff --git a/backend/app/auth/deps.py b/backend/app/auth/deps.py new file mode 100644 index 0000000..cf5c3b6 --- /dev/null +++ b/backend/app/auth/deps.py @@ -0,0 +1,32 @@ +import uuid + +from fastapi import Depends, HTTPException, status +from fastapi.security import HTTPBearer, HTTPAuthorizationCredentials +from sqlalchemy import select +from sqlalchemy.ext.asyncio import AsyncSession + +from app.auth.jwt import decode_token +from app.database import get_db +from app.models.user import User + +bearer_scheme = HTTPBearer() + + +async def get_current_user( + credentials: HTTPAuthorizationCredentials = Depends(bearer_scheme), + db: AsyncSession = Depends(get_db), +) -> User: + payload = decode_token(credentials.credentials) + if payload is None: + raise HTTPException(status_code=status.HTTP_401_UNAUTHORIZED, detail="Invalid token") + + user_id = payload.get("sub") + if user_id is None: + raise HTTPException(status_code=status.HTTP_401_UNAUTHORIZED, detail="Invalid token") + + result = await db.execute(select(User).where(User.id == uuid.UUID(user_id))) + user = result.scalar_one_or_none() + if user is None: + raise HTTPException(status_code=status.HTTP_401_UNAUTHORIZED, detail="User not found") + + return user diff --git a/backend/app/auth/hashing.py b/backend/app/auth/hashing.py new file mode 100644 index 0000000..553f089 --- /dev/null +++ b/backend/app/auth/hashing.py @@ -0,0 +1,11 @@ +from passlib.context import CryptContext + +pwd_context = CryptContext(schemes=["bcrypt"], deprecated="auto") + + +def hash_password(password: str) -> str: + return pwd_context.hash(password) + + +def verify_password(plain: str, hashed: str) -> bool: + return pwd_context.verify(plain, hashed) diff --git a/backend/app/auth/jwt.py b/backend/app/auth/jwt.py new file mode 100644 index 0000000..8a3b344 --- /dev/null +++ b/backend/app/auth/jwt.py @@ -0,0 +1,22 @@ +import uuid +from datetime import datetime, timedelta, timezone + +import jwt + +from app.config import settings + + +def create_token(user_id: uuid.UUID) -> str: + payload = { + "sub": str(user_id), + "iat": datetime.now(timezone.utc), + "exp": datetime.now(timezone.utc) + timedelta(minutes=settings.jwt_expire_minutes), + } + return jwt.encode(payload, settings.jwt_secret, algorithm=settings.jwt_algorithm) + + +def decode_token(token: str) -> dict | None: + try: + return jwt.decode(token, settings.jwt_secret, algorithms=[settings.jwt_algorithm]) + except jwt.PyJWTError: + return None diff --git a/backend/app/config.py b/backend/app/config.py new file mode 100644 index 0000000..2592502 --- /dev/null +++ b/backend/app/config.py @@ -0,0 +1,27 @@ +from pydantic_settings import BaseSettings +from pathlib import Path + + +class Settings(BaseSettings): + app_name: str = "Support Bot SaaS" + debug: bool = False + + database_url: str = "postgresql+asyncpg://postgres:postgres@localhost:5432/support_bot" + redis_url: str = "redis://localhost:6379/0" + qdrant_url: str = "http://localhost:6333" + + openrouter_api_key: str = "" + openrouter_embedding_model: str = "nvidia/llama-nemotron-embed-vl-1b-v2:free" + openrouter_llm_model: str = "google/gemma-4-31b-it:free" + + jwt_secret: str = "change-me-in-production" + jwt_algorithm: str = "HS256" + jwt_expire_minutes: int = 1440 + + class Config: + env_file = ".env" + env_file_encoding = "utf-8" + + +settings = Settings() +BASE_DIR = Path(__file__).resolve().parent.parent.parent diff --git a/backend/app/database.py b/backend/app/database.py new file mode 100644 index 0000000..5b738d7 --- /dev/null +++ b/backend/app/database.py @@ -0,0 +1,14 @@ +from sqlalchemy.ext.asyncio import create_async_engine, async_sessionmaker, AsyncSession + +from app.config import settings + +engine = create_async_engine(settings.database_url, echo=settings.debug) +async_session = async_sessionmaker(engine, class_=AsyncSession, expire_on_commit=False) + + +async def get_db() -> AsyncSession: + async with async_session() as session: + try: + yield session + finally: + await session.close() diff --git a/backend/app/main.py b/backend/app/main.py new file mode 100644 index 0000000..c0fbc04 --- /dev/null +++ b/backend/app/main.py @@ -0,0 +1,42 @@ +from contextlib import asynccontextmanager + +from fastapi import FastAPI +from fastapi.middleware.cors import CORSMiddleware + +from app.config import settings +from app.database import engine +from app.models.base import Base +from app.routers import auth, tickets, search +from app.middleware import RateLimitMiddleware +from app.metrics import MetricsMiddleware, metrics_endpoint + + +@asynccontextmanager +async def lifespan(app: FastAPI): + async with engine.begin() as conn: + await conn.run_sync(Base.metadata.create_all) + yield + + +app = FastAPI(title=settings.app_name, version="0.1.0", lifespan=lifespan) + +app.add_middleware( + CORSMiddleware, + allow_origins=["https://sovet.itoservice.ru", "https://api.sovet.itoservice.ru"], + allow_credentials=True, + allow_methods=["*"], + allow_headers=["*"], +) +app.add_middleware(MetricsMiddleware) +app.add_middleware(RateLimitMiddleware, requests_per_minute=30) + +app.include_router(auth.router) +app.include_router(tickets.router) +app.include_router(search.router) + +app.add_route("/api/metrics", metrics_endpoint, methods=["GET"]) + + +@app.get("/api/health") +async def health(): + return {"status": "ok"} diff --git a/backend/app/metrics.py b/backend/app/metrics.py new file mode 100644 index 0000000..2488e69 --- /dev/null +++ b/backend/app/metrics.py @@ -0,0 +1,34 @@ +from prometheus_client import Counter, Histogram, generate_latest, CONTENT_TYPE_LATEST +from starlette.middleware.base import BaseHTTPMiddleware +from starlette.requests import Request +from starlette.responses import Response + +from app.config import settings + +http_requests = Counter( + "http_requests_total", + "Total HTTP requests", + ["method", "path", "status"], +) + +http_duration = Histogram( + "http_request_duration_seconds", + "HTTP request duration in seconds", + ["method", "path"], +) + + +class MetricsMiddleware(BaseHTTPMiddleware): + async def dispatch(self, request: Request, call_next): + method = request.method + path = request.url.path + + with http_duration.labels(method=method, path=path).time(): + response = await call_next(request) + + http_requests.labels(method=method, path=path, status=response.status_code).inc() + return response + + +async def metrics_endpoint(request: Request): + return Response(content=generate_latest(), media_type=CONTENT_TYPE_LATEST) diff --git a/backend/app/middleware.py b/backend/app/middleware.py new file mode 100644 index 0000000..d92fb04 --- /dev/null +++ b/backend/app/middleware.py @@ -0,0 +1,29 @@ +import time + +from fastapi import Request +from starlette.middleware.base import BaseHTTPMiddleware +from starlette.responses import JSONResponse +from collections import defaultdict + + +class RateLimitMiddleware(BaseHTTPMiddleware): + def __init__(self, app, requests_per_minute: int = 10): + super().__init__(app) + self.requests_per_minute = requests_per_minute + self.requests: dict = defaultdict(list) + + async def dispatch(self, request: Request, call_next): + if request.url.path.startswith("/api/health"): + return await call_next(request) + + user_key = request.headers.get("X-Forwarded-For", request.client.host if request.client else "unknown") + now = time.time() + window = now - 60 + + self.requests[user_key] = [t for t in self.requests[user_key] if t > window] + self.requests[user_key].append(now) + + if len(self.requests[user_key]) > self.requests_per_minute: + return JSONResponse(status_code=429, content={"detail": "Rate limit exceeded"}) + + return await call_next(request) diff --git a/backend/app/models/__init__.py b/backend/app/models/__init__.py new file mode 100644 index 0000000..e69de29 diff --git a/backend/app/models/base.py b/backend/app/models/base.py new file mode 100644 index 0000000..fa2b68a --- /dev/null +++ b/backend/app/models/base.py @@ -0,0 +1,5 @@ +from sqlalchemy.orm import DeclarativeBase + + +class Base(DeclarativeBase): + pass diff --git a/backend/app/models/collection.py b/backend/app/models/collection.py new file mode 100644 index 0000000..ab35cb9 --- /dev/null +++ b/backend/app/models/collection.py @@ -0,0 +1,24 @@ +import uuid +from datetime import datetime + +from sqlalchemy import String, Integer, DateTime, ForeignKey, func +from sqlalchemy.dialects.postgresql import UUID +from sqlalchemy.orm import Mapped, mapped_column + +from app.models.base import Base + + +class Collection(Base): + __tablename__ = "collections" + + id: Mapped[uuid.UUID] = mapped_column( + UUID(as_uuid=True), primary_key=True, default=uuid.uuid4 + ) + user_id: Mapped[uuid.UUID] = mapped_column( + UUID(as_uuid=True), ForeignKey("users.id"), nullable=False, index=True + ) + name: Mapped[str] = mapped_column(String(255), nullable=False) + ticket_count: Mapped[int] = mapped_column(Integer, default=0) + created_at: Mapped[datetime] = mapped_column( + DateTime(timezone=True), server_default=func.now() + ) diff --git a/backend/app/models/schemas.py b/backend/app/models/schemas.py new file mode 100644 index 0000000..ba808e0 --- /dev/null +++ b/backend/app/models/schemas.py @@ -0,0 +1,66 @@ +import uuid +from datetime import datetime + +from pydantic import BaseModel, EmailStr + + +class RegisterRequest(BaseModel): + email: EmailStr + password: str + + +class LoginRequest(BaseModel): + email: EmailStr + password: str + + +class TokenResponse(BaseModel): + access_token: str + token_type: str = "bearer" + + +class UserResponse(BaseModel): + id: uuid.UUID + email: str + api_key: str + plan: str + created_at: datetime + + model_config = {"from_attributes": True} + + +class CollectionCreate(BaseModel): + name: str + + +class CollectionResponse(BaseModel): + id: uuid.UUID + user_id: uuid.UUID + name: str + ticket_count: int + created_at: datetime + + model_config = {"from_attributes": True} + + +class TicketMessage(BaseModel): + role: str + text: str + + +class TicketInput(BaseModel): + ticket_id: str + category: str = "" + description: str = "" + client: str = "" + messages: list[TicketMessage] = [] + + +class TicketsUpload(BaseModel): + tickets: list[TicketInput] + + +class TicketsUploadResponse(BaseModel): + processed: int + skipped: int + collection_ticket_count: int diff --git a/backend/app/models/search_schemas.py b/backend/app/models/search_schemas.py new file mode 100644 index 0000000..fc2153d --- /dev/null +++ b/backend/app/models/search_schemas.py @@ -0,0 +1,18 @@ +from pydantic import BaseModel + + +class SearchRequest(BaseModel): + collection_id: str + query: str + generate_answer: bool = True + + +class SourceItem(BaseModel): + ticket_id: str + score: float + category: str + + +class SearchResponse(BaseModel): + answer: str | None = None + sources: list[SourceItem] = [] diff --git a/backend/app/models/user.py b/backend/app/models/user.py new file mode 100644 index 0000000..030ebee --- /dev/null +++ b/backend/app/models/user.py @@ -0,0 +1,23 @@ +import uuid +from datetime import datetime + +from sqlalchemy import String, DateTime, func +from sqlalchemy.dialects.postgresql import UUID +from sqlalchemy.orm import Mapped, mapped_column + +from app.models.base import Base + + +class User(Base): + __tablename__ = "users" + + id: Mapped[uuid.UUID] = mapped_column( + UUID(as_uuid=True), primary_key=True, default=uuid.uuid4 + ) + email: Mapped[str] = mapped_column(String(255), unique=True, nullable=False, index=True) + password_hash: Mapped[str] = mapped_column(String(255), nullable=False) + api_key: Mapped[str] = mapped_column(String(64), unique=True, nullable=False, index=True) + plan: Mapped[str] = mapped_column(String(32), default="free") + created_at: Mapped[datetime] = mapped_column( + DateTime(timezone=True), server_default=func.now() + ) diff --git a/backend/app/routers/__init__.py b/backend/app/routers/__init__.py new file mode 100644 index 0000000..e69de29 diff --git a/backend/app/routers/auth.py b/backend/app/routers/auth.py new file mode 100644 index 0000000..b9a622a --- /dev/null +++ b/backend/app/routers/auth.py @@ -0,0 +1,97 @@ +import uuid + +from fastapi import APIRouter, Depends, HTTPException, status +from sqlalchemy import select +from sqlalchemy.ext.asyncio import AsyncSession + +from app.auth.deps import get_current_user +from app.auth.hashing import hash_password, verify_password +from app.auth.jwt import create_token +from app.database import get_db +from app.models.schemas import ( + RegisterRequest, + LoginRequest, + TokenResponse, + UserResponse, + CollectionCreate, + CollectionResponse, +) +from app.models.user import User +from app.models.collection import Collection + +router = APIRouter(prefix="/api", tags=["auth"]) + + +@router.post("/register", response_model=TokenResponse, status_code=status.HTTP_201_CREATED) +async def register(body: RegisterRequest, db: AsyncSession = Depends(get_db)): + result = await db.execute(select(User).where(User.email == body.email)) + if result.scalar_one_or_none(): + raise HTTPException(status_code=status.HTTP_409_CONFLICT, detail="Email already registered") + + api_key = str(uuid.uuid4().hex[:32]) + user = User( + email=body.email, + password_hash=hash_password(body.password), + api_key=api_key, + ) + db.add(user) + await db.commit() + await db.refresh(user) + + return TokenResponse(access_token=create_token(user.id)) + + +@router.post("/login", response_model=TokenResponse) +async def login(body: LoginRequest, db: AsyncSession = Depends(get_db)): + result = await db.execute(select(User).where(User.email == body.email)) + user = result.scalar_one_or_none() + if not user or not verify_password(body.password, user.password_hash): + raise HTTPException(status_code=status.HTTP_401_UNAUTHORIZED, detail="Invalid credentials") + + return TokenResponse(access_token=create_token(user.id)) + + +@router.get("/me", response_model=UserResponse) +async def get_me(user: User = Depends(get_current_user)): + return user + + +@router.post("/collections", response_model=CollectionResponse, status_code=status.HTTP_201_CREATED) +async def create_collection( + body: CollectionCreate, + user: User = Depends(get_current_user), + db: AsyncSession = Depends(get_db), +): + collection = Collection(user_id=user.id, name=body.name) + db.add(collection) + await db.commit() + await db.refresh(collection) + return collection + + +@router.get("/collections", response_model=list[CollectionResponse]) +async def list_collections( + user: User = Depends(get_current_user), + db: AsyncSession = Depends(get_db), +): + result = await db.execute( + select(Collection).where(Collection.user_id == user.id).order_by(Collection.created_at.desc()) + ) + return result.scalars().all() + + +@router.delete("/collections/{collection_id}", status_code=status.HTTP_204_NO_CONTENT) +async def delete_collection( + collection_id: uuid.UUID, + user: User = Depends(get_current_user), + db: AsyncSession = Depends(get_db), +): + result = await db.execute( + select(Collection).where(Collection.id == collection_id, Collection.user_id == user.id) + ) + collection = result.scalar_one_or_none() + if not collection: + raise HTTPException(status_code=status.HTTP_404_NOT_FOUND, detail="Collection not found") + + await db.delete(collection) + await db.commit() diff --git a/backend/app/routers/search.py b/backend/app/routers/search.py new file mode 100644 index 0000000..b0b3612 --- /dev/null +++ b/backend/app/routers/search.py @@ -0,0 +1,69 @@ +import uuid + +from fastapi import APIRouter, Depends, HTTPException, status +from sqlalchemy import select +from sqlalchemy.ext.asyncio import AsyncSession + +from app.auth.deps import get_current_user +from app.database import get_db +from app.models.collection import Collection +from app.models.search_schemas import SearchRequest, SearchResponse, SourceItem +from app.models.user import User +from app.services.embedding import embed_query +from app.services.vector_store import search as qdrant_search +from app.services.reranking import rerank +from app.services.llm import generate_answer + +router = APIRouter(prefix="/api", tags=["search"]) + +FETCH_K = 20 +FINAL_K = 5 + + +@router.post("/search", response_model=SearchResponse) +async def search( + body: SearchRequest, + user: User = Depends(get_current_user), + db: AsyncSession = Depends(get_db), +): + result = await db.execute( + select(Collection).where( + Collection.id == uuid.UUID(body.collection_id), + Collection.user_id == user.id, + ) + ) + collection = result.scalar_one_or_none() + if not collection: + raise HTTPException(status_code=status.HTTP_404_NOT_FOUND, detail="Collection not found") + + query_vector = await embed_query(body.query) + + qdrant_results = await qdrant_search( + tenant_id=str(user.id), + query_vector=query_vector, + collection_id=body.collection_id, + k=FETCH_K, + ) + + if not qdrant_results: + return SearchResponse( + answer="Недостаточно информации в истории обращений" if body.generate_answer else None, + sources=[], + ) + + reranked = rerank(body.query, qdrant_results, k=FINAL_K) + + sources = [ + SourceItem(ticket_id=r["ticket_id"], score=r["score"], category=r["category"]) + for r in reranked + ] + + answer = None + if body.generate_answer: + context = "\n\n".join( + f"Тикет №{r['ticket_id']} ({r['category']}):\n{r['full_text']}" + for r in reranked + ) + answer = await generate_answer(body.query, context) + + return SearchResponse(answer=answer, sources=sources) diff --git a/backend/app/routers/tickets.py b/backend/app/routers/tickets.py new file mode 100644 index 0000000..af3155e --- /dev/null +++ b/backend/app/routers/tickets.py @@ -0,0 +1,113 @@ +import uuid +import json +import csv +import io + +from fastapi import APIRouter, Depends, UploadFile, File, HTTPException, status +from sqlalchemy import select +from sqlalchemy.ext.asyncio import AsyncSession + +from app.auth.api_key import get_user_by_api_key +from app.auth.deps import get_current_user +from app.database import get_db +from app.models.collection import Collection +from app.models.schemas import TicketInput, TicketsUpload, TicketsUploadResponse +from app.models.user import User +from app.services.chunking import build_chunk +from app.services.embedding import embed_texts +from app.services.vector_store import upsert_chunks + +router = APIRouter(prefix="/api/collections", tags=["tickets"]) + + +async def process_tickets( + db: AsyncSession, + collection_id: uuid.UUID, + user: User, + tickets: list[TicketInput], +) -> TicketsUploadResponse: + result = await db.execute( + select(Collection).where(Collection.id == collection_id, Collection.user_id == user.id) + ) + collection = result.scalar_one_or_none() + if not collection: + raise HTTPException(status_code=status.HTTP_404_NOT_FOUND, detail="Collection not found") + + processed = 0 + skipped = 0 + chunks = [] + + for t in tickets: + ticket_dict = { + "ticket_id": t.ticket_id, + "category": t.category, + "description": t.description, + "client": t.client, + "messages": [{"role": m.role, "text": m.text} for m in t.messages], + } + chunk = build_chunk(ticket_dict) + if chunk: + chunk["tenant_id"] = str(user.id) + chunk["collection_id"] = str(collection_id) + chunks.append(chunk) + processed += 1 + else: + skipped += 1 + + if chunks: + search_texts = [c["search_text"] for c in chunks] + vectors = await embed_texts(search_texts) + await upsert_chunks(str(user.id), chunks, vectors) + + collection.ticket_count += processed + await db.commit() + + return TicketsUploadResponse( + processed=processed, + skipped=skipped, + collection_ticket_count=collection.ticket_count, + ) + + +@router.post("/{collection_id}/tickets", response_model=TicketsUploadResponse) +async def upload_tickets_json( + collection_id: uuid.UUID, + body: TicketsUpload, + user: User = Depends(get_user_by_api_key), + db: AsyncSession = Depends(get_db), +): + return await process_tickets(db, collection_id, user, body.tickets) + + +@router.post("/{collection_id}/tickets/upload", response_model=TicketsUploadResponse) +async def upload_tickets_file( + collection_id: uuid.UUID, + file: UploadFile = File(...), + user: User = Depends(get_current_user), + db: AsyncSession = Depends(get_db), +): + content = await file.read() + + if file.filename.endswith(".json"): + data = json.loads(content) + tickets = [TicketInput(**t) for t in data] if isinstance(data, list) else [TicketInput(**data)] + elif file.filename.endswith(".csv"): + text = content.decode("utf-8-sig") + reader = csv.DictReader(io.StringIO(text)) + tickets = [] + for row in reader: + tickets.append( + TicketInput( + ticket_id=row.get("ticket_id", ""), + category=row.get("category", ""), + description=row.get("description", ""), + client=row.get("client", ""), + ) + ) + else: + raise HTTPException( + status_code=status.HTTP_400_BAD_REQUEST, + detail="Unsupported format. Use JSON or CSV.", + ) + + return await process_tickets(db, collection_id, user, tickets) diff --git a/backend/app/services/__init__.py b/backend/app/services/__init__.py new file mode 100644 index 0000000..e69de29 diff --git a/backend/app/services/chunking.py b/backend/app/services/chunking.py new file mode 100644 index 0000000..545608f --- /dev/null +++ b/backend/app/services/chunking.py @@ -0,0 +1,83 @@ +import re +from typing import Optional + +NON_SOLUTION = re.compile( + r"(уточнит|приложите скрин|какая ошибка|с какой проблемой" + r"|нет обратной связи|запрос завершу|открыть его снова" + r"|откройте новый|обратиться в службу поддержки" + r"|свяжитесь с технической" + r"|напишите нам|позвоните нам)", re.I +) + + +def clean_text(text: str) -> str: + text = re.sub(r'\[/?q\].*?\[/q\]', '', text, flags=re.DOTALL | re.IGNORECASE) + text = re.sub(r'https?://\S+', '', text) + text = re.sub(r'\s+', ' ', text).strip() + return text + + +def has_real_solution(messages: list[dict]) -> Optional[str]: + support_texts = [] + for m in messages: + if m["role"] == "support": + cleaned = clean_text(m["text"]) + if cleaned: + support_texts.append(cleaned) + if not support_texts: + return None + combined = "\n".join(support_texts) + if len(combined) < 100: + return None + last = support_texts[-1] + if NON_SOLUTION.search(last): + return None + if last.strip().endswith("?") and len(last) < 150: + return None + return combined + + +def get_client_dialogue(messages: list[dict]) -> str: + texts = [] + for m in messages: + if m["role"] == "client": + cleaned = clean_text(m["text"]) + if cleaned: + texts.append(cleaned) + return "\n".join(texts) + + +def build_chunk(ticket: dict) -> Optional[dict]: + msgs = ticket.get("messages") or [] + if not msgs: + return None + description = clean_text(ticket.get("description", "")) + solution = has_real_solution(msgs) + if not solution: + return None + + client_msgs = get_client_dialogue(msgs) + + search_parts = [] + if description: + search_parts.append(description) + if client_msgs: + search_parts.append(client_msgs) + search_text = "\n".join(search_parts).strip() + if not search_text: + return None + + full_text = ( + f"Категория: {ticket['category']}\n" + f"Проблема: {description}\n" + f"Решение: {solution}" + ) + + return { + "ticket_id": ticket["ticket_id"], + "client": ticket["client"], + "category": ticket["category"], + "search_text": search_text, + "full_text": full_text, + "tenant_id": None, + } diff --git a/backend/app/services/embedding.py b/backend/app/services/embedding.py new file mode 100644 index 0000000..aca186a --- /dev/null +++ b/backend/app/services/embedding.py @@ -0,0 +1,35 @@ +from openai import AsyncOpenAI + +from app.config import settings + +client = AsyncOpenAI( + base_url="https://openrouter.ai/api/v1", + api_key=settings.openrouter_api_key, +) + +EMBEDDING_MODEL = settings.openrouter_embedding_model +IS_NVIDIA = "nvidia" in EMBEDDING_MODEL + + +def _prefix_text(text: str, prefix: str) -> str: + if IS_NVIDIA: + return f"{prefix}: {text}" + return text + + +async def embed_texts(texts: list[str]) -> list[list[float]]: + prefixed = [_prefix_text(t, "passage") for t in texts] + response = await client.embeddings.create( + model=EMBEDDING_MODEL, + input=prefixed, + ) + return [item.embedding for item in response.data] + + +async def embed_query(text: str) -> list[float]: + prefixed = _prefix_text(text, "query") + response = await client.embeddings.create( + model=EMBEDDING_MODEL, + input=[prefixed], + ) + return response.data[0].embedding diff --git a/backend/app/services/llm.py b/backend/app/services/llm.py new file mode 100644 index 0000000..095c326 --- /dev/null +++ b/backend/app/services/llm.py @@ -0,0 +1,33 @@ +from openai import OpenAI + +from app.config import settings + +client = OpenAI( + base_url="https://openrouter.ai/api/v1", + api_key=settings.openrouter_api_key, +) + +SYSTEM_PROMPT = """Ты — специалист техподдержки. Отвечай клиенту, используя ТОЛЬКО информацию из переданных тикетов (контекст). + +Правила: +- Если контекст содержит подходящее решение — напиши ответ своими словами, адаптируя под вопрос +- Если контекст не относится к вопросу — напиши: «Недостаточно информации в истории обращений» +- НЕ придумывай ответы, НЕ используй общие знания +- НЕ говори «обратитесь в службу поддержки» — ты сам и есть поддержка +- Укажи в конце: «Основано на тикете №...»""" + + +async def generate_answer(query: str, context: str) -> str: + response = await client.chat.completions.create( + model=settings.openrouter_llm_model, + messages=[ + {"role": "system", "content": SYSTEM_PROMPT}, + { + "role": "user", + "content": f"Контекст (история обращений):\n{context}\n\nВопрос клиента:\n{query}", + }, + ], + temperature=0.1, + max_tokens=2000, + ) + return response.choices[0].message.content diff --git a/backend/app/services/reranking.py b/backend/app/services/reranking.py new file mode 100644 index 0000000..2fca8be --- /dev/null +++ b/backend/app/services/reranking.py @@ -0,0 +1,27 @@ +from sentence_transformers import CrossEncoder + +reranker = CrossEncoder( + "cross-encoder/mmarco-mMiniLMv2-L12-H384-v1", + max_length=512, + device="cpu", +) + + +def rerank(query: str, results: list[dict], k: int = 5) -> list[dict]: + if not results: + return [] + + pairs = [(query, r["payload"]["full_text"]) for r in results] + scores = reranker.predict(pairs) + + scored = [] + for i, score in enumerate(scores): + scored.append({ + "ticket_id": results[i]["payload"]["ticket_id"], + "score": float(score), + "full_text": results[i]["payload"]["full_text"], + "category": results[i]["payload"].get("category", ""), + }) + + scored.sort(key=lambda x: x["score"], reverse=True) + return scored[:k] diff --git a/backend/app/services/vector_store.py b/backend/app/services/vector_store.py new file mode 100644 index 0000000..2c57aa8 --- /dev/null +++ b/backend/app/services/vector_store.py @@ -0,0 +1,91 @@ +from qdrant_client import QdrantClient +from qdrant_client.http.models import ( + PointStruct, + Filter, + FieldCondition, + MatchValue, + VectorParams, + Distance, +) + +from app.config import settings + +client = QdrantClient(url=settings.qdrant_url) +COLLECTION_NAME = "tickets" +_vector_size: int | None = None + + +def get_vector_size() -> int: + global _vector_size + if _vector_size is not None: + return _vector_size + + collections = client.get_collections().collections + for c in collections: + if c.name == COLLECTION_NAME: + info = client.get_collection(COLLECTION_NAME) + _vector_size = info.config.params.vectors.size + return _vector_size + + return 0 + + +async def ensure_collection(size: int): + global _vector_size + collections = client.get_collections().collections + exists = any(c.name == COLLECTION_NAME for c in collections) + + if not exists: + client.create_collection( + collection_name=COLLECTION_NAME, + vectors_config=VectorParams(size=size, distance=Distance.COSINE), + ) + _vector_size = size + else: + get_vector_size() + + +async def upsert_chunks(tenant_id: str, chunks: list[dict], vectors: list[list[float]]): + size = len(vectors[0]) + await ensure_collection(size) + + points = [] + for chunk, vector in zip(chunks, vectors): + points.append( + PointStruct( + id=hash(f"{tenant_id}:{chunk['ticket_id']}") & 0x7FFFFFFFFFFFFFFF, + vector=vector, + payload={ + "tenant_id": tenant_id, + "ticket_id": chunk["ticket_id"], + "client": chunk.get("client", ""), + "category": chunk.get("category", ""), + "collection_id": chunk.get("collection_id", ""), + "search_text": chunk.get("search_text", ""), + "full_text": chunk.get("full_text", ""), + }, + ) + ) + + client.upsert(collection_name=COLLECTION_NAME, points=points) + + +async def search( + tenant_id: str, + query_vector: list[float], + collection_id: str | None = None, + k: int = 20, +): + must_conditions = [FieldCondition(key="tenant_id", match=MatchValue(value=tenant_id))] + if collection_id: + must_conditions.append(FieldCondition(key="collection_id", match=MatchValue(value=collection_id))) + + results = client.query_points( + collection_name=COLLECTION_NAME, + query=query_vector, + query_filter=Filter(must=must_conditions), + limit=k, + with_payload=True, + ) + + return results.points diff --git a/backend/app/workers/__init__.py b/backend/app/workers/__init__.py new file mode 100644 index 0000000..e69de29 diff --git a/backend/app/workers/process_file.py b/backend/app/workers/process_file.py new file mode 100644 index 0000000..436eb92 --- /dev/null +++ b/backend/app/workers/process_file.py @@ -0,0 +1,9 @@ +from celery import Celery +from app.config import settings + +celery_app = Celery("worker", broker=settings.redis_url, backend=settings.redis_url) + + +@celery_app.task +def process_tickets_file(file_path: str, tenant_id: str, collection_id: str): + pass diff --git a/backend/requirements.txt b/backend/requirements.txt new file mode 100644 index 0000000..7c5b774 --- /dev/null +++ b/backend/requirements.txt @@ -0,0 +1,18 @@ +fastapi==0.115.0 +uvicorn[standard]==0.30.0 +pydantic==2.9.0 +pydantic-settings==2.5.0 +pydantic[email] +sqlalchemy[asyncio]==2.0.35 +asyncpg==0.29.0 +redis==5.1.0 +qdrant-client==1.11.0 +httpx==0.27.0 +openai==1.54.0 +celery==5.4.0 +pyjwt==2.9.0 +passlib[bcrypt]==1.7.4 +python-multipart==0.0.12 +sentence-transformers==3.2.0 +numpy==1.26.4 +prometheus-client==0.20.0 diff --git a/docker-compose.monitoring.yml b/docker-compose.monitoring.yml new file mode 100644 index 0000000..0b58bde --- /dev/null +++ b/docker-compose.monitoring.yml @@ -0,0 +1,21 @@ +services: + prometheus: + image: prom/prometheus:latest + ports: + - "9090:9090" + volumes: + - ./prometheus.yml:/etc/prometheus/prometheus.yml + - prometheus_data:/prometheus + + grafana: + image: grafana/grafana:latest + ports: + - "3001:3000" + environment: + - GF_SECURITY_ADMIN_PASSWORD=admin + volumes: + - grafana_data:/var/lib/grafana + +volumes: + prometheus_data: + grafana_data: diff --git a/docker-compose.yml b/docker-compose.yml new file mode 100644 index 0000000..da0dba1 --- /dev/null +++ b/docker-compose.yml @@ -0,0 +1,55 @@ +services: + postgres: + image: postgres:16-alpine + environment: + POSTGRES_DB: support_bot + POSTGRES_USER: postgres + POSTGRES_PASSWORD: postgres + ports: + - "5432:5432" + volumes: + - pgdata:/var/lib/postgresql/data + + redis: + image: redis:7-alpine + ports: + - "6379:6379" + + qdrant: + image: qdrant/qdrant:latest + ports: + - "6333:6333" + - "6334:6334" + volumes: + - qdrant_data:/qdrant/storage + + backend: + build: ./backend + ports: + - "8000:8000" + env_file: .env + environment: + - DATABASE_URL=postgresql+asyncpg://postgres:postgres@postgres:5432/support_bot + - REDIS_URL=redis://redis:6379/0 + - QDRANT_URL=http://qdrant:6333 + depends_on: + - postgres + - redis + - qdrant + + worker: + build: ./backend + command: celery -A app.workers.process_file worker --loglevel=info + env_file: .env + environment: + - DATABASE_URL=postgresql+asyncpg://postgres:postgres@postgres:5432/support_bot + - REDIS_URL=redis://redis:6379/0 + - QDRANT_URL=http://qdrant:6333 + depends_on: + - postgres + - redis + - qdrant + +volumes: + pgdata: + qdrant_data: diff --git a/frontend/Dockerfile b/frontend/Dockerfile new file mode 100644 index 0000000..23301a7 --- /dev/null +++ b/frontend/Dockerfile @@ -0,0 +1,11 @@ +FROM node:22-alpine AS builder + +WORKDIR /app +COPY package.json package-lock.json ./ +RUN npm ci +COPY . . +RUN npm run build + +FROM nginx:alpine +COPY --from=builder /app/dist /usr/share/nginx/html +COPY nginx.conf /etc/nginx/conf.d/default.conf diff --git a/frontend/index.html b/frontend/index.html new file mode 100644 index 0000000..d6d9b09 --- /dev/null +++ b/frontend/index.html @@ -0,0 +1,12 @@ + + + + + + Support Bot SaaS + + +
+ + + diff --git a/frontend/nginx.conf b/frontend/nginx.conf new file mode 100644 index 0000000..759d9b3 --- /dev/null +++ b/frontend/nginx.conf @@ -0,0 +1,18 @@ +server { + listen 80; + server_name sovet.itoservice.ru; + + root /usr/share/nginx/html; + index index.html; + + location / { + try_files $uri $uri/ /index.html; + } + + location /api/ { + proxy_pass http://backend:8000; + proxy_set_header Host $host; + proxy_set_header X-Real-IP $remote_addr; + proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for; + } +} diff --git a/frontend/package-lock.json b/frontend/package-lock.json new file mode 100644 index 0000000..0741fbf --- /dev/null +++ b/frontend/package-lock.json @@ -0,0 +1,1774 @@ +{ + "name": "support-bot-saas-frontend", + "version": "0.1.0", + "lockfileVersion": 3, + "requires": true, + "packages": { + "": { + "name": "support-bot-saas-frontend", + "version": "0.1.0", + "dependencies": { + "react": "^18.3.1", + "react-dom": "^18.3.1", + "react-router-dom": "^6.26.0" 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from 'react-router-dom' +import Login from './pages/Login' +import Register from './pages/Register' +import Dashboard from './pages/Dashboard' +import CollectionView from './pages/CollectionView' +import Settings from './pages/Settings' + +function App() { + return ( + + + } /> + } /> + } /> + } /> + } /> + } /> + + + ) +} + +export default App diff --git a/frontend/src/api/client.ts b/frontend/src/api/client.ts new file mode 100644 index 0000000..47ac1b9 --- /dev/null +++ b/frontend/src/api/client.ts @@ -0,0 +1,88 @@ +const API_BASE = import.meta.env.VITE_API_URL || '/api' + +let token: string | null = localStorage.getItem('token') + +export function setToken(t: string | null) { + token = t + if (t) localStorage.setItem('token', t) + else localStorage.removeItem('token') +} + +export function getToken() { + return token +} + +async function request(path: string, options: RequestInit = {}): Promise { + const headers: Record = { + 'Content-Type': 'application/json', + ...(options.headers as Record || {}), + } + + if (token) { + headers['Authorization'] = `Bearer ${token}` + } + + const res = await fetch(`${API_BASE}${path}`, { ...options, headers }) + + if (!res.ok) { + const err = await res.json().catch(() => ({ detail: res.statusText })) + throw new Error(err.detail || 'Request failed') + } + + if (res.status === 204) return undefined as T + return res.json() +} + +export interface User { + id: string + email: string + api_key: string + plan: string + created_at: string +} + +export interface Collection { + id: string + user_id: string + name: string + ticket_count: number + created_at: string +} + +export interface SearchResult { + answer: string | null + sources: { ticket_id: string; score: number; category: string }[] +} + +export const api = { + register: (email: string, password: string) => + request<{ access_token: string }>('/register', { + method: 'POST', + body: JSON.stringify({ email, password }), + }), + + login: (email: string, password: string) => + request<{ access_token: string }>('/login', { + method: 'POST', + body: JSON.stringify({ email, password }), + }), + + me: () => request('/me'), + + createCollection: (name: string) => + request('/collections', { + method: 'POST', + body: JSON.stringify({ name }), + }), + + listCollections: () => request('/collections'), + + deleteCollection: (id: string) => + request(`/collections/${id}`, { method: 'DELETE' }), + + search: (collectionId: string, query: string, generateAnswer = true) => + request('/search', { + method: 'POST', + body: JSON.stringify({ collection_id: collectionId, query, generate_answer: generateAnswer }), + }), +} diff --git a/frontend/src/main.tsx b/frontend/src/main.tsx new file mode 100644 index 0000000..c4c5b6d --- /dev/null +++ b/frontend/src/main.tsx @@ -0,0 +1,9 @@ +import React from 'react' +import ReactDOM from 'react-dom/client' +import App from './App' + +ReactDOM.createRoot(document.getElementById('root')!).render( + + + , +) diff --git a/frontend/src/pages/CollectionView.tsx b/frontend/src/pages/CollectionView.tsx new file mode 100644 index 0000000..a0f68bd --- /dev/null +++ b/frontend/src/pages/CollectionView.tsx @@ -0,0 +1,81 @@ +import { useEffect, useState } from 'react' +import { useParams, Link } from 'react-router-dom' +import { api, getToken } from '../api/client' + +export default function CollectionView() { + const { id } = useParams<{ id: string }>() + const [query, setQuery] = useState('') + const [result, setResult] = useState(null) + const [loading, setLoading] = useState(false) + + useEffect(() => { + if (!getToken()) { + window.location.href = '/login' + } + }, []) + + async function handleSearch(e: React.FormEvent) { + e.preventDefault() + if (!query.trim()) return + + setLoading(true) + try { + const res = await api.search(id!, query) + setResult(res) + } catch (err: any) { + setResult({ error: err.message }) + } finally { + setLoading(false) + } + } + + return ( +
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